Privacy Policy Security Distributors (Private) Limited Last updated: April 2025

Introduction

Security Distributors (Private) Limited (“we”, “us” or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store and protect your personal information when you visit our website at secdis.co.zw, contact us, or use our services. By using our website or submitting your details through our contact form, you agree to the collection and use of your information as described in this policy.

1. Who We Are

Security Distributors (Private) Limited is a Zimbabwean company specialising in the supply and installation of security systems, solar energy solutions and related products. We are based in Harare, Zimbabwe.

• Company name: Security Distributors (Private) Limited
• Address: 9 Harvey Brown Avenue, Milton Park, Harare, Zimbabwe
• Email: michael@secdis.co.zw
• Phone: +263 78 302 4760
• Website: secdis.co.zw

2. What Information We Collect

We may collect the following types of personal information:

Information you provide directly:

• Your full name
• Email address
• Phone number
• The service you are enquiring about
• Any additional details you include in your message

Information collected automatically:

• IP address and approximate location
• Browser type and version
• Pages visited on our website and time spent
• Referring website or search terms used to find us
• Device type (desktop, mobile, tablet)

We collect automatic data through cookies and standard web analytics tools such as Google Analytics. See Section 7 for more on cookies.

3. How We Use Your Information

We use the information we collect for the following purposes:

• To respond to your enquiry or service request
• To provide you with a quotation for products or services
• To process and fulfil orders or service agreements
• To send you information you have requested about our products and services
• To improve our website and understand how visitors use it
• To comply with legal and regulatory obligations

We will never sell, rent or trade your personal information to third parties for marketing purposes.

4. Legal Basis for Processing

We process your personal information on the following grounds:

• Consent — where you have submitted a contact form or opted in to receive communications from us
• Legitimate interests — to respond to enquiries, manage customer relationships and improve our services
• Legal obligation — where we are required to process your data to comply with applicable Zimbabwean law

5. How We Share Your Information

We do not sell or rent your personal data to third parties. We may share your information with:

• Service providers who assist us in operating our website and delivering our services (such as our web hosting provider and email platform), who are bound to keep your information confidential
• Professional advisers such as lawyers or accountants where necessary
• Law enforcement or regulatory authorities where required by law or to protect our legal rights

All third parties we work with are required to handle your data securely and in accordance with applicable privacy laws.

6. How Long We Keep Your Information

We retain your personal information only for as long as necessary to fulfil the purposes for which it was collected, including to satisfy any legal, accounting or reporting requirements.

• Enquiry and contact form data: up to 2 years
• Customer transaction records: up to 7 years (as required by Zimbabwean tax and commercial law)
• Website analytics data: up to 26 months (Google Analytics default)

When your data is no longer needed, we will securely delete or anonymise it.

7. Cookies

Our website uses cookies — small text files placed on your device — to help us understand how visitors use the site and to improve your experience.

We use the following types of cookies:

• Essential cookies — necessary for the website to function correctly
• Analytics cookies — to collect anonymous data about how visitors use the site (via Google Analytics)
• Preference cookies — to remember your settings and preferences

You can control or disable cookies through your browser settings at any time. Please note that disabling certain cookies may affect the functionality of our website. For more information about Google Analytics and how to opt out, visit: tools.google.com/dlpage/gaoptout

8. Your Rights

You have the following rights regarding your personal data:

• Right to access — you may request a copy of the personal data we hold about you
• Right to correction — you may ask us to correct inaccurate or incomplete information
• Right to deletion — you may ask us to delete your personal data, subject to legal obligations
• Right to restrict processing — you may ask us to limit how we use your data
• Right to withdraw consent — where processing is based on your consent, you may withdraw it at any time
• Right to complain — you have the right to raise a complaint with the relevant data protection authority in Zimbabwe

To exercise any of these rights, please contact us at michael@secdis.co.zw. We will respond within 30 days.

9. Data Security

We take the security of your personal data seriously. We implement appropriate technical and organisational measures to protect your information against unauthorised access, loss, destruction or alteration. These measures include secure hosting, encrypted email communication and restricted access to personal data within our organisation.

However, no method of transmission over the internet is completely secure. While we strive to protect your personal data, we cannot guarantee absolute security.

10. Third-Party Links

Our website may contain links to third-party websites, including our agency brands (Centurion, Hikvision, Nemtek and Revov). We are not responsible for the privacy practices of those websites and encourage you to review their privacy policies before providing any personal information.

11. Children’s Privacy

Our website and services are not directed at children under the age of 18. We do not knowingly collect personal data from children. If you believe we have inadvertently collected information from a child, please contact us immediately and we will delete it.

12. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. We will post the updated policy on this page with a revised “last updated” date. We encourage you to review this policy periodically.

13. Contact Us

If you have any questions about this Privacy Policy or how we handle your personal data, please contact us:

• Email: michael@secdis.co.zw
• Phone: +263 78 302 4760
• Address: 4 Harvey Brown Avenue, Milton Park, Harare, Zimbabwe
• Website: secdis.co.zw

That’s the complete policy — ready to paste into a new WordPress page titled “Privacy Policy”. Once published, add the link to the footer of the site alongside the copyright line. Let me know if you’d like any section adjusted.